• Is there a minimum order quantity?
• What is the difference between the paper and printing options?
• What guidelines should I follow when I take my photo?
• My pictures are in color. Can you convert them to black and white?
• How do I get my photo to you? 
• Can I use a professionally taken photograph?
• Do I need to edit my photographs before sending them?
• I have a lot of pictures and I'm not sure which would work best. Can I send over some extras?
• I don’t have my photo yet, can I send my photo after I order?
• What photo formats do you support?
• How do I upload my photo to my existing order?
• Do your designs work for twins, triplets, or special births?
• Can I use my own wording?
• I found a design I like, can you make changes?
• Are envelopes included?
• Do you offer return address printing on the envelopes?
• Can you print my cards in a different language? 
• What is a digital proof? 
• What forms of payment do you accept?
• How long does it take to receive my order?
• How is my order shipped? 
• How do I check my order status?
• What if there is a mistake on my printed cards?
• What is your refund/cancellation policy?

Is there a minimum order quantity? TOP

Yes. The minimum order is 25 cards and then can be ordered in increments of 5.

What is the difference between the paper and printing options? TOP

We offer two types of printing services on three types of paper. You can choose between high quality photo cards or a premium cardstock.

High Quality Professional Photo Paper:

Printed on photo paper through a development process just like real photographs. The paper is professional-grade with a lustre surface, which is a non-glossy surface with a very subtle, rich texture that resists fingerprints. 

Premium Cardstock:

Produced by professional state of the art digital printing presses on high quality heavy weight paper. Choose between a smooth matte or a Pearl finish. 

White Smooth Matte Cardstock: Extra heavy weight thickness with a matte finish, a truly fine stationery cardstock that is coated with a non-gloss protective coating for extra durability

Pearl Paper: Offers a subtle shimmer to your card design. This rich, luminous effect is achieved by combining natural minerals with organic pigments 

What guidelines should I follow when I take my photo? TOP

Since the overall appearance of your announcement is highly dependent on the quality of your photographs, it is important to use clear, original and unedited photos. See our photo tips and requirements to find out how to take the best picture possible. If there is any reason that your photo quality is not optimal we will contact you prior to completing your proof.

My pictures are in color. Can you convert them to black and white? TOP

Yes! In fact, we prefer to do it ourselves. We have a special process for doing the conversion and we prefer to receive your unedited file from your camera or scanner. We'll take care of color conversion, cropping, and any other editing needed.

How do I get my photo to you?  TOP

After you've placed your order, you will be automatically directed to our photo upload tool. Please upload your photos straight from your camera, computer or scanner without modification. We'll take care of any adjustments the photos need such as cropping, color correction, "red eye" removal, etc. You can also email your pictures directly to photos@littlelullabygreetings.com after placing your order.

Can I use a professionally taken photograph? TOP

Yes. We require a signed release form from the photographer or photographing agency granting Little Lullaby Greetings, LLC. permission to use the professional images before we can print them. Most photographers will have a release form that they can provide you. You can download a copy of our release form here. Release forms can be faxed to us at COMING SOON or scanned and emailed to orders@littlelullabygreetings.com. 

Do I need to edit my photographs before sending them? TOP

For the best results, we prefer to receive unaltered original photos. We have the capability to crop, convert to black and white or sepia tone*, correct red eye and/or touch up minor blemishes. 

If you have a questionable photo, please make a note when order and we can see if we're able to adjust it correctly for you. Some photos are simply too dark or overexposed to make 'perfect' but we will do our best. Again, you will not ever receive an order that you haven't approved.

Note: If you would prefer your photos to be in black and white, it is preferable that you take them in color and allow us to adjust the color in our programs. We have state of the art photo editing software that can make your photo a perfect black and white or sepia tone.

I have a lot of pictures and I'm not sure which would work best. Can I send over some extras? TOP

Yes! We love having a selection of pictures to choose from. If there are any in particular that you especially want included, just let us know. 

I don’t have my photo yet, can I send my photo after I order? TOP

Sure! Just don't forget! We understand that it takes time to catch your little one in the perfect pose, so no rush. If we don't hear from you in a few days, we will send a reminder email. Photos can be emailed to photos@littlelullabygreetings.com or by using our simple photo upload tool on our website. Please include your name and order number when emailing your photos to us. Remember that we cannot prepare your proof without your photos and your order will not proceed until photos are received.

What photo formats do you support? TOP

We support jpg, eps, pdf and bmp formats.

How do I upload my photo to my existing order? TOP

Photos for existing orders can be sent to us using our photo upload tool or emailed to photos@littlelullabygreetings.com. Please make sure to reference your name and order number when emailing your photos directly to us.

Do your designs work for twins, triplets, or special births? TOP

Yes! Since every order is custom designed just for you, we can make it perfect for your unique situation. Simply enter your information in the “Special Text” area on the order form. If you have a more detailed request you can email us at orders@littlelullabygreetings.com with details after placing your order. If we have any questions we will contact you via email prior to the proofing process. Here are some examples of announcements we've already designed for multiple births.

Can I use my own wording? TOP

Yes. You do not have to word your card as seen on the sample. Simply fill out the “special text” fields with your information. Please include instructions in the special instructions field or email us details at orders@littlelullabygreetings.com after placing your order.

I found a design I like, can you make changes? TOP

In some cases, we can make small changes to a design to fit your request. Please email us at info@littlelullabygreetings.com before placing your order with any questions. 

Are envelopes included? TOP

Yes. White, square flap, envelopes are provided at no extra cost. 

Do you offer return address printing on the envelopes? TOP

Yes. Return address printing is available for an additional fee. Please see product descriptions for prices.

Can you print my cards in a different language?  TOP

We will be happy to alter our text to any language, as long as you are able to provide accurate translation. We are not responsible for any translation errors!

What is a digital proof?  TOP

A digital proof is a low resolution digital image of your announcement that is custom designed for you with the information you provide. With this you will be able to review your announcement on your computer prior to it being printed. Your order will only advance to the printing phase after you have submitted a final proof approval. We do not charge you extra for changes made during the proofing process, however, to conserve time and expedite your order, please make sure you try your best to provide us with the most accurate information possible at the time of ordering.

What forms of payment do you accept? TOP

We accept most major credit cards and PayPal.

How long does it take to receive my order? TOP

You will receive an e-mail confirmation immediately after you place your order. Within 1 business day of the receipt of your order AND photos, you will receive an email notice that your proof is ready for viewing. If you need to make changes to your proof please allow 1 additional business day for these to be made and a new proof notice to be sent to you. Please remember that your order cannot be printed or shipped until your final approval is received.

Orders placed after 5 pm eastern will be received by Little Lullaby Greetings the following business day, and proof notification sent Within 1 business days. 

It will take approximately 3-7 business days for your order to arrive after submitting your final proof approval.

How is my order shipped?  TOP

Orders are shipped via USPS Priority Mail. We also use FedEx and UPS on occasion depending on the order circumstances.

How do I check my order status? TOP

If you would like to check the status of your order simply email us at orders@littlelullabygreetings.com referencing your order number. If you haven’t received your digital proof within 1 business day of ordering and uploading your photos please check your ‘junk’ email first and then email us for further assistance.

What if there is a mistake on my printed cards? TOP

We do our best to ensure that no mistakes are made.  We use the exact information provided by you and use a proofing process to avoid print errors. We ask that you review your proof very carefully. Once you are satisfied with the design you will submit a final proof approval and the order advances to the final stage of printing and completion. Nothing will ever be printed prior to receiving your approval. If for some reason the printed cards have a mistake that occurred AFTER the proof process, Little Lullaby Greetings will reprint your cards and expedite shipping at no cost to you*. If the error is yours, we will reprint for a charge of the current printing and shipping costs.  

*Please understand that monitor settings can vary tremendously in terms of brightness, contrast and even colors. We cannot account for differences in color between our monitor and yours. A difference in color/shade between your online proof and the printed card does not constitute an error on our part. Also, the quality and color of the photos is only as good as what we have to work with. Poor photo quality also does not constitute an error on our part. Please read our requirements for photo submission for additional information.

What is your refund/cancellation policy? TOP

Since our products are custom printed, we do not offer a refund unless there is a problem with the order due to our error following the proof approval process. If the error is ours in the printing or processing, we will reprint your order at no cost to you. If the error is yours, we will reprint for a charge of the current printing and shipping costs.  You may cancel your order prior to receiving a proof at no charge to you. If a refund is requested AFTER a proof has been completed but before printing, a refund will be issued MINUS a $25.00 design fee.